Neidio i'r prif gynnwy

Make a EWS Referral

The Employee Wellbeing Service (EWS) provides a free, confidential, on-site service for Cardiff and Vale employees.

You can access the service by filling in a Self Referral Form. If you would like a paper copy of this form call us on 02920744465 and we can send you one.
Confidentiality is important to us. We do not share our record with any other person, service or department in the UHB and your notes do not form part of your personal, medical or Occupational Health file.

Signposting staff to EWS

EWS offers a range of interventions for people with mild to moderate mental health conditions. 
EWS does not accept management referrals, or referrals completed on behalf of another person. It is very important that an individual self refers to this service.

Managers and colleagues do however play and important role in signposting staff to access EWS. People are often reluctant to ask for help and can be encouraged to do so when another shows concern. In 2018 over 40% of those who referred to us say they heard about the service from their manager. However it is very important that the individual does not feel under pressure to refer. Someone will only benefit from our service if they are ready to change. 

Who are the Employee Wellbeing Team?

As employees of the health board, the counsellors know the workplace context, culture, policies and procedures and can signpost you effectively to both internal and external local services.

Who can use this service?

All staff employed by Cardiff and Vale UHB are eligible, however doctors are encouraged to contact Health for Health Professionals (see below). EWS offers a range of interventions for people with mild to moderate mental health conditions. Whilst the service is available to everyone employed by Cardiff and Vale it is not appropriate for everyone. If you are not sure as to whether this service is the right one for you please contact us and we can advise.


Health for Health Professionals Wales is a face to face counselling service for all doctors in Wales. It provides doctors with access to a BABCP (British Association of Behavioural and Cognitive Psychotherapies) accredited therapist in their area.
This is a confidential service for doctors in Wales fully funded by the Welsh Government and administered by Cardiff University.
To access the service please call 0800 058 2738 between 9am and 5pm Monday to Friday. A call handler will take your details and put you in contact with one of our doctor advisors who you can then speak to confidentially.  Click here  for more information and out of hours support.

Where will I be seen?

You will be offered an appointment onsite, in either UHW or Llandough.

While we will do our upmost to accommodate an appointment at your preferred site, to avoid potential delays and to ensure you receive EWS support as quickly as possible you may be offered an appointment at the other EWS site

I’ve filled in a referral form, what happens next?
In most cases you will be invited for a resource appointment. However if we believe that you would benefit from a different service we will contact you to give you more information. 

Please note
The Employee Wellbeing is not a crisis service. If you are in crisis, experiencing active suicidal thought or at risk of causing harm to  yourself or others you can make an emergency appointment with your GP, or if urgent help is required contact the out of hours GP. If you need an emergency service such as an ambulance call 999. 

The Samaritans can be contacted 24 hours a day, 7 days a week by calling 116 123 and you can visit 

C.A.L.L. (Community Advice and Listening Line) offers emotional support and information on mental health and related matters to the people of Wales. C.A.L.L. Helpline offers a confidential listening and support service.

Staying safe - 


Follow us: