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Patient Transport

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Please see below information for booking non-emergency patient transport.

  • For first appointments patients can telephone the contact centre on 0800 32 82 332 from 08:30 to 18:00 on weekdays.
  • Subsequent appointments should be booked by the appropriate clinic, or by phoning 0300 100 00 12 from 08:00 to 16:30 on weekdays.
  • Patients will be taken through a needs assessment to determine whether they are eligible for transport.
  • Patients should be prepared to provide the following information:
    • Name, address and contact telephone number.
    • NHS number/hospital number.
    • Name of hospital, clinic or treatment centre being attended.
    • Date and time of appoinment.
  • Ineligible patients will be offered contact details for alternative transport providers.


Further information on emergency and non-emergency patient transport is available from NHS Direct Wales.

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