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Patient and Visitor FAQs

21/02/2020
Why do we need a car parking management system?

The safety of patients, staff, visitors and contractors on site remains one of our key priorities.

21/02/2020
Who manages the car parking at UHW?

ParkingEye has been awarded the contract to manage car parking at the UHW site. 

21/02/2020
Is car parking free?

Car Parking is free at UHW in line with all of our other car parks.

21/02/2020
Is the UHW Park and Ride service free?

Yes, this service is free for all patients, staff and visitors.

21/02/2020
Is there any scope to increase frequency of the Park and Ride service during peak times?

Yes, we will be evaluating the volume of people using the free service and then exploring the potential to run every ten minutes during peak times.

21/02/2020
How long does it take on the Park and Ride Service?

It takes approximately six minutes to travel to the UHW site. 

21/02/2020
Can patients and visitors use the park and ride service?

Yes. It is free to use for all patients and their families accompanying them to clinics or visiting on the wards.

21/02/2020
What do patients and visitors need to do to park at UHW?
  1. Find a space in a patient car park- these are clearly indicated as blue zones
  2. Note the time of your arrival
  3. If you need more than four hours- register your number at one of the 40 terminals on-site.
21/02/2020
Will patients / visitors be fined if they park in the wrong car park?

Yes, you will be fined for parking in the wrong car park.

21/02/2020
How much will the Parking Charge Notice be?

Each parking charge notice is £70 and will be reduced to £40 if paid within 14 days.

21/02/2020
Will there be a maximum time to park for patients, visitors and contractors?

Yes, patient and visitor parking is available for four hours.

21/02/2020
If I receive a Parking Charge Notice in error how can I appeal?

There will be clear instructions on the back of the notice on how you can put forward an appeal. There are also full details on the Parking Eye website.

21/02/2020
What if I am delayed in a clinic receiving treatment and not able to return to my car or register my vehicle?

You can register your vehicle after the four hour period to give you an additional four hours. Please ensure you do this before you leave the site.

21/02/2020
Are there plans to increase car parking on site?

We will not be increasing car parking on the UHW site. 

21/02/2020
How are parking charge notices issued?

Parking charge notices will be issued either by on site wardens walking the site or via post via the ANPR cameras.

21/02/2020
Why can't we just park where we want when we want?

We have to operate a fair and equitable system for all. 

21/02/2020
Why do you need a Sustainable Travel Plan?

Car Parking is an emotive issue and we are trying to cater for a diverse range of travel users to our sites.

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