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CAV 24/7

The way you access the Emergency Unit has changed

CAV 24/7 is a new and innovative approach to how patients access urgent care within the Cardiff and Vale University Health Board

Traditionally, patients have been able to access the emergency department by walking into their local Emergency Unit (EU) or A&E. The ‘phone first’ system replaces this for non- emergencies with patients being encouraged to phone ahead and, if required, they will get a booked appointment - saving precious time.

During the Coronavirus global pandemic, Health Boards had no choice but to review the way in which they were providing services. As a result of the pandemic, we have seen a number of innovative digital solutions being used to enable patients to receive a consultation remotely. The vast majority have resulted in more convenience for the service user.

The success of these new ways of working together with the absolute requirement to keep people safe through social distancing , has led to GPs and hospital clinicians across Cardiff and Vale University Health Board setting up the phone first model ‘CAV 24/7’.

Read our frequently asked questions (FAQs) page to find out more. 

This will be a round the clock service where doctors and nurses will assess your needs and direct you to a service which best meets them, all while you wait at home.

The Community Health Council is running a survey and wants to hear your views on the CAV 24/7 system. For more information on how to complete the survey, click this link

If you are a patient across Cardiff and Vale University Health Board, we are promoting three main ways in which you can directly access healthcare. This does not replace access for those patients given direct access numbers as they are already in the health system and receiving treatment or advice such as community services but relates to new health issues that need to be explored.

  1. Contact your local GP 
  2. Urgent issues or Out of Hours - “Phone First” – call CAV 24/7 on 0300 10 20 247
  3. If it’s an emergency, dial 999

Urgent Primary Care - Out of Hours Service

Read our frequently asked questions (FAQs) page to find out more. 

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