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How to seek advice or to raise a concern

We always try to provide a high quality service but we know that sometimes we might not get things quite right.

Happy to help

It is important to us to know when we have not met your expectations and therefore have the opportunity to resolve any issues and learn from your experience. A member of the Emotional Wellbeing & Mental Health team would be happy to provide further advice or discuss any concerns you may have.

Please speak to our Receptionist or call the service on 02921 836730 and ask to speak to a member of the leadership team.

We would like to reassure you that raising a concern will not adversely affect the care or treatment you / your child will receive.

Patient Advice & Concerns Departments

If you do not wish to raise a query or concern with a member of the Emotional Wellbeing & Mental Health team, our Patient Advice Liaison Service or Concerns Department will be happy to assist you.

Contact details:

Tel: 02921 83 and add either 6318, 6319, 6323 or 6340

Email: Concerns@wales.nhs.uk

Write to: Chief Executive, Cardiff & Vale University Hospital, Woodland House, Maes y Coed Road, Cardiff, CF14 4HH

Website: https://cavuhb.nhs.wales/patient-advice/concerns-complaints-and-compliments/

Opening times: Mon – Fri 9am -5pm


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