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Improvement and Implementation Team

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Our mission is to work with Cardiff and Vale UHB teams to transform good ideas into sustainable workable solutions designed to improve and deliver quality services for our patients and citizens.

The overarching aims of Continuous Service Improvement (CSI) are:

  • to facilitate change for improvement, working alongside the frontline teams
  • to translate performance information to support efficient service delivery
  • to build the organisation's effectiveness by providing guidance, support and training in quality improvement skills
  • to be our own organisation's improvement agency, pioneers in effective innovation, continually learning and translating great ideas from other sectors
  • to achieve "more from less" by making the most effective use of resources.

‘Alone we can do so little; together we can do so much’

What we offer

We know that staff have the solutions. The goal of CSI is to provide the space, time, tools and support to deliver the desired change.

Our work is informed and developed through discussion with staff from all parts of the organisation with over arching aims of the UHB strategic and operational plan. We abide by three fundamental principles:

  1. Our work-streams centre on reducing harm, variation and waste.
  2. To be a critical friend.
  3. To offer flexibility and responsibility.


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